KNOWLEDGE BASE
REGISTER
Continuous Improvement Register
Document No:
REG-005
Version:
1.0
Approved by:
Management
Effective Date:
30/06/2026
Review Date:
30/06/2027
Purpose
The Continuous Improvement Register records opportunities to improve the quality, safety and effectiveness of services provided by Bodyfocus Wellness Centre. It provides a central record of improvement activities, actions implemented and outcomes achieved, supporting ongoing organisational learning and quality improvement.
Management is responsible for maintaining the Continuous Improvement Register. The register is stored within the organisation's governance records and is reviewed periodically, following significant incidents, complaints, audits or organisational changes, and as part of management review and continuous improvement activities.
When is this register used?
A new entry should be created whenever an opportunity for organisational improvement is identified.
Improvement opportunities may arise from:
Incident investigations
Hazard reporting
Complaints or feedback
Internal or external audits
Workplace inspections
Staff suggestions
Legislative or regulatory changes
Policy or procedure reviews
Management review activities
Service delivery reviews
The register is intended to capture improvements that strengthen organisational systems, reduce risk or improve the quality of services provided.
Register Fields
Improvement Source
Select the activity that identified the improvement opportunity.
Improvement Source | Description |
Incident | Improvement identified following an incident or near miss. |
Hazard | Improvement identified through hazard reporting or risk assessment. |
Complaint | Improvement arising from a complaint or feedback received. |
Audit | Improvement identified during an internal or external audit. |
Staff Suggestion | Improvement proposed by an employee or contractor. |
Legislative or Regulatory Change | Improvement required to maintain compliance with changing requirements. |
Management Review | Improvement identified through routine governance or management activities. |
Other | Any other source of continuous improvement. |
Status
Status | Description |
Open | The improvement opportunity has been identified and requires action. |
Action in Progress | Improvement activities are currently being implemented. |
Monitoring | The improvement has been implemented and is being monitored to confirm effectiveness. |
Closed | The improvement has been completed and no further action is currently required. |
Outcome
Record the result of the improvement activity.
Examples may include:
Policy updated
Procedure revised
Staff training completed
Environmental modification implemented
New control introduced
Process improved
Compliance achieved
Review Date
Record the date the improvement activity should next be reviewed to confirm that the implemented changes remain effective.